Ship Your Breast Milk
With Confidence
Please review these shipping instructions carefully before shipping your breast milk to Milkify Medical, and see details below to contact our shipping customer service team.
Shipping Support
Schedule a FedEx Pick-Up
Schedule a pick-up online at fedex.com/pickup or call FedEx at 1-800-463-3339 and a customer service representative will be happy to assist you.
Questions?
You can reach Milkify Medical at (832) 534-0465 or info@milkify.me if you have any questions.
Step-by-Step Shipping Instructions
Packaging Integrity
Don’t throw anything away — including the outer cardboard box! The outer cardboard box provides additional protection during shipping, so leave the insulated shipping cooler inside the outer cardboard shipping box. You will ship back to us in the same box setup that arrived at your door. Be sure to read through the instructions and only ship on a Monday through Wednesday to avoid weekend delays!
Cooler Preparation
Release the Velcro strap to remove the lid from the cooler. Check that the panels of your cooler are intact and show no signs of damage. Open one plastic bag liner that has been provided, and place inside the cooler. A second plastic bag is provided in case the first one tears!
Loading Milk
Pack your frozen bags of milk into the bag liner inside the cooler. Pack your milk tightly, taking care not to overfill. Line the bags up in rows across cooler to maximize space. Your milk must be frozen completely solid before packing into this insulated shipper. No dry ice or ice packs are needed, but you may add some frozen ice packs if there is a significant amount of empty space in your cooler after packing all of your milk.
Sealing Cooler
Use the provided order label sticker to close the top of your bag liner. Don’t forget your cooler lid! Make sure that the cooler lid sits flush on top of the cooler. Secure lid with the Velcro strap. The flaps and strap will ensure that your cooler lid stays on tight during shipping. Please do not use tape on any part of the cooler itself.
Securing Outer Box
Make sure your cooler is inside the outer cardboard shipping box. Close the flaps of the outer cardboard shipping box and use packing tape to secure.
Shipping
Attach the return shipping label to the outside of the cardboard shipping box, covering the old shipping label. Drop-off your box at an official FedEx Office or FedEx Ship Center location. If you would like to schedule a pick-up from your home, visit fedex.com/pickup or call FedEx at 1-800-463-3339, and a customer service representative will be happy to assist you!
Important Shipping Notes
SHIP ONLY ON MONDAY–WEDNESDAY to avoid any potential weekend shipping delays!
Drop-Off Location
Drop off directly to an official FedEx Office or FedEx Ship Center location if possible (NOT a FedEx OnSite location, which is a retail store that accepts FedEx packages, such as Walgreens or Dollar General). Dropping your milk off at these third-party locations may result in pick-up delays.
Need Help with Shipping?
Contact FedEx for pick-up scheduling, or reach out to the Milkify Medical team directly.